Sr. Service Designer Job at Rêve Consulting – Minneapolis, MN

Deadline to apply: the application deadline for this role is April 16, 2021. After this date will we review applications on a rolling basis. We’re looking forward to reading yours.

About Rêve

As a strategy and service design organization, we help people and organizations innovate and grow. We work with some of the world’s biggest companies to design human-centered services, experiences, and entirely new businesses. We believe that our people are our greatest asset, and each new team member shapes our culture and our business. We are headquartered in Minneapolis and are working to transform the healthcare, retail, and financial services industries in our backyard and across the country.

About the role

Reve is looking for a Sr. Service Designer to create services that people love and teach our clients how to make a human-centered change in their organization. Our service designers bring a mindset, process, language, and a toolset to help organizations understand their services from their customers’ perspective. In this role, you will work directly with our clients to design new-to-the-world services and experiences or improve ones that already exist. You will be involved in all aspects of our work, from project scoping, research, co-creation sessions, prototyping, and presenting. You will be an essential member of our agile teams working alongside researchers, visual designers, and business strategists. This role is based in our Minneapolis headquarters and reports to the Manager, Digital Strategy.

What you can do in this role

Create a deep understanding of human needs through service design methods

Design creative approach to build empathy within each project

Conduct primary qualitative research through traditional and cutting-edge methods

Facilitate customer co-creation sessions

Produce compelling research synthesis including key deliverables like personas, journey maps, and blueprints

Develop and test new concepts

Facilitate concept development with client teams

Apply behavior design methods to generate richer concepts

Create prototypes through wireframes, interactive digital prototypes, service staging, and other analog mediums

Support testing strategies to obtain user feedback

Outline backstage activities and stakeholders needed to support new services

Design narratives that create emotion and impact

Design compelling visuals, storyboards, presentations, and immersive experiences that inform, inspire, and direct clients

Grow our service design discipline

Experiment with new technology to understand key trends, strategies, and experiences that drive customer desirability and engagement

Identify new service offerings

Expand our methodology by documenting new methods, tools, and processes

Teach and coach the rest of the Rêve team

Be a brand ambassador as an active part of the local community of practice

What we are looking for

Passion and proven ability to be in a client-facing role

Values-centered leadership

Committed to creating inclusive experiences and working in a manner that shows respect for diversity and equality

Ability to help others navigate complexity and ambiguity

7+ years of relevant experience in roles like Product Design, Service Design, User Experience, or Innovation

Fluency in Design Thinking and Service Design methodology and tools

Expertise in Adobe Creative Suite and prototyping software platforms

What we can offer you

A place to work hard, learn, and use your skills to make a lasting impact

A Top 100 Places to work in MN

A business that intends to be a force for good (Certified B Corporation application in process)

Competitive compensation package

401k and pension plans

21 days of annual paid time off to start

Parental leave and professional development days

Health, vision, disability, and dental insurance

Flexible spending accounts

Bonus, 401k, and profit-sharing plans

Monthly chair massages, free parking, free snacks, happy hours, and team outings

Paid time off to volunteer and help grow our sister non-profit, Rêve Academy

At Rêve, it is our mission to help everyone dream with directionSM. This means we are actively working to create a culture where everyone feels like they belong. As an equal opportunity employer, we stay true to our mission by ensuring that our team members can be their authentic selves.


About the Company

Company: Rêve Consulting –

Company Location:  Minneapolis, MN

Estimated Salary:

About Rêve Consulting -