Designer Job at IBM – 3.9 California
Client Technical Specialists (CTP) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a CTP you understand the client’s business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!
Your Role and Responsibilities
Location: Toronto, Calgary, Montreal (bilingual is requirement if based in Montreal)
Garage Designers in IBM’s Garage are part of a cross-functional team that delivers a unique client co-creation experience to accelerate client transformation. As part of an entrepreneurial team, you will lead UX and customer / user journey design for prioritized use cases and MVSs. You will synthesize research, client insights and requirements to craft user experiences that connect people in meaningful, enduring ways with products, services and brands. You will apply information architecture, research and evaluation in user design. You will facilitate and leads design sessions with clients and IBM team, using contemporary methods and tools. An ideal candidate will connect the dots at both abstract and tactical levels; is empathetic and expressive, inquisitive and divergent
To be successful in this role you will need to:
Be highly skilled in both visual and UX design; have excellent written communication and storytelling skills
Apply IBM Design Thinking methods, translating requirements into hypotheses, research and facilitation to uncover emotional connections with products
Works in an Agile, collaborative environment to understand stakeholder requirements and ensure that designs address user pain points and serve the users with an elite experience
Build and maintain a trusting relationships with cross disciplinary IBM and client teams
Work closely with senior leaders, explaining design decisions to build consensus
Provide thought leadership among the network of Designers and client stakeholders
Turn ideas into reality with a focus on innovation and development of new technology
Demonstrate a growth mindset and continuous learning by staying up to date on the latest design tools and methods
Have at least 3 years in a client facing role, including workshop facilitation to shepherd through the IBM Client Garage methods, anticipate client needs, and work with peers and executives to help the client have an excellent experience
Required Technical and Professional Expertise
At least 3 years UX Design with an appreciation of the application of typographic skills, understanding of color and visual hierarchy, iconography and aesthetics
At least 2 years as in a Lead designer role with the capability of supporting non-designers mentally make their way through very new concepts and adjusting techniques to ensure all clients leave with a clear understanding of the value of design and their role in reaching the ideal user experience
At least 2 years using design thinking and agile practices beyond software to all levels of business
At least 3 years in a client facing role, including workshop facilitation to shepherd through the IBM Client Garage methods, anticipate client needs, and work with peers and executives to help the client have an excellent experience
English and French Fluent (Verbal and Written) for Montreal location
Preferred Technical and Professional Expertise
About Business Unit
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
About the Company
Company: IBM – 3.9
Company Location: California